Leashes:
For the safety of all – people and pets alike – all dogs must be on a leash when entering the Salon. All cats must be in a carrier.
Vaccinations:
Proof of Rabies Vaccination is required and no exceptions will be made. Your pet’s Rabies Vaccination Certificate only is considered as proof (tags do not show names or dates). Rabies Vaccination for pets is required by State Law and County Regulation. Also, any business must have proof to meet OSHA Regulations and Insurance requirements. In the event you are unable to locate your certificate, Tailored Tails will make every effort to contact your Veterinarian to confirm vaccination. In addition, vaccination for leptospiroses, kennel cough, and canine ‘flu are strongly encouraged for the safety of your pet.
Appointments:
Your scheduled appointment is considered a contract for services, therefore, we kindly request the courtesy of 24-hour notice if your appointment must be cancelled or changed. If you are unable to give 24-hour notice, please call us as soon as possible – we can often fill your appointment space from our waiting list.
If an appointment space is reserved for your pet and no one arrives for that scheduled appointment, a fee of $35 PER PET will be invoiced.
We provide courtesy confirmation calls on the business day prior to your scheduled appointment.
In the event any client arrives 15 or more minutes late for a scheduled appointment, we reserve the right to re-schedule your pet to the next available appointment opening. Your pet will be placed in a safe & comfortable space to wait for that opening.
Drop-off & Pick-up:
Your pet’s arrival should be at your scheduled appointment time unless prior arrangements have been made. We open at 8:00am Monday through Saturday, however, for customer convenience we will arrive earlier if needed.
Your pet companion should be picked up within one hour of completion of grooming. If this is not possible, Tailored Tails Grooming Salon & Pet Spa offers care service for a fee of $8 per hour. Every effort will be made to make your pet comfortable and secure during this time.
A fee of $25 per hour will be charged after closing time.
Special Handling:
Special handling fees may occasionally become necessary, as we are dealing with animals. Circumstances when Tailored Tails must charge additional fees could be with in-tact males, a puppy’s first grooming, aggressive behavior, females in heat, unexpected illness, conditions discovered during grooming that require a trip to the veterinarian, or other conditions that require additional labor. We will always notify our clients when Special Handling fees are required.
Thank you for your consideration and professional courtesy in these business matters!